Policys

Refund Policy

All sales are final. Due to the nature of digital products, we do not offer refunds once a purchase has been completed and delivered.

If you experience an issue with your purchase, please contact our support team before initiating a dispute. (discord.gg/vexorasmp)

Unauthorized chargebacks or disputes will result in suspension from the server and may lead to a permanent ban.

Privacy Policy

We collect basic personal information such as your email address and username to process purchases and deliver products.

Your information is handled securely and will never be sold or shared with third parties.

Payment information is processed securely by our payment providers and is not stored on our servers.

By using our store, you consent to the collection and use of your information as described in this policy.

Chargeback Policy

Chargebacks or payment disputes without contacting support first are strictly prohibited.

If a chargeback is initiated, your account will be suspended and all in-game purchases may be revoked.

We reserve the right to take further action to recover funds lost due to fraudulent disputes.

Server Rules/purchase disclaimers

All purchases are for virtual items within our Minecraft server and hold no real-world value.

We reserve the right to change or remove items, ranks, or perks at any time for balancing or gameplay reasons.

Purchases do not grant ownership of the server or any rights beyond in-game use.

No Real-Life Trading (RMT) Policy

All purchases made on this store are for virtual in-game items only and hold no real-world value.

The selling, trading, or exchanging of in-game items, currency, ranks, or services for real-world money, goods, or services outside of this official store is strictly prohibited.

Any attempt to engage in real-life trading (RMT), including but not limited to:

• Selling in-game items for money outside the store

• Buying items from other players using real currency

• Trading accounts or ranks for real-world value

will result in immediate action, including:

• Permanent ban from the server

• Removal of all in-game items and purchases

• Suspension of store access

We reserve the right to investigate any suspicious activity and take appropriate action without prior notice.

In cases involving fraud, scams, or unauthorized transactions, we may pursue further action where applicable.

By playing on our server or purchasing from our store, you agree to comply with this policy.